We want every purchase at NOSHOO to be a pleasant experience. If your chosen accessory does not suit you in terms of size, color, style, or for any other reason, you can contact us to request an exchange or return in accordance with Ukrainian law.
Exchange & Return Conditions
Products of satisfactory quality may be exchanged or returned within 14 days, excluding the day of purchase, provided that the following conditions are met:
- The product has not been used;
- Its original appearance and functional properties have been preserved;
- All labels, seals, and original components remain intact;
- Proof of purchase is available, including an electronic receipt.
How to Request an Exchange or Return
To arrange an exchange or return, please contact us using the contact details provided on our website. Include your order number, product name, and reason for your request.
Once the details have been agreed upon, you can bring the item to one of our stores in Kyiv or Vyshhorod, or send it through a postal carrier to the agreed address.
Refunds
When a return is approved, the payment will be refunded in accordance with the requirements of Ukrainian law. The refund method will be agreed upon with the customer.
Products with Personalized Engraving
Exchange and return conditions may differ for accessories with personalized leather engraving, as these items are customized according to the customer's preferences.
Before placing your order, we recommend carefully checking the initials and confirming all engraving details. Exchange or return requests for personalized products are reviewed individually, in compliance with consumer rights established by law.
If Your Product Has Defects
If you receive a defective product or an item that does not match your order, please contact us. We will help review the situation and resolve the issue in accordance with Ukrainian law.
At NOSHOO, we want every purchase to leave a positive impression and every issue to be resolved quickly, transparently, and fairly.